Privacy Policy

This Privacy Policy explains how PipXpert("we", "us", "our") collects, uses, shares and protects information about you when you visit pipxpert.com (the "Site") or use our trading signal services (the "Services").

1. Information we collect

1.1 Information you provide

When you fill out our contact form, subscribe to a plan or contact support we collect information you choose to share with us, including your name, email address, phone number, country, preferred contact channel, trading interests and any message content.

1.2 Information we collect automatically

When you visit the Site we automatically collect technical information such as IP address, device and browser type, operating system, referring URL, pages viewed and interaction events. We use first-party cookies and similar technologies to retain attribution data such as Google Ads click identifiers (gclid, gbraid, wbraid) and UTM parameters so we can attribute leads to the correct campaign.

1.3 Information from third parties

We may receive information from advertising and analytics partners (such as Google, Meta, Microsoft and TikTok) about your interaction with our advertisements and the Site.

2. How we use information

• To respond to enquiries and provide the Services you requested.
• To send service updates, signal performance reports and product information.
• To measure advertising performance and optimize our marketing campaigns.
• To prevent fraud, abuse and to enforce our Terms of Service.
• To comply with applicable laws and respond to lawful requests.

3. Advertising and analytics

We use Google Ads, Google Analytics 4 and similar services to measure marketing performance. With your consent, these tools may set cookies on your device. You can control non-essential cookies via the consent banner shown on your first visit and adjust your choices any time by clearing site data. We also send hashed contact information (Enhanced Conversions) to Google so it can match your conversion to the originating ad click without exposing your raw email or phone.

4. Sharing your information

• Service providers: hosting, database, email delivery, customer support, CRM and analytics providers acting on our instructions.
• Advertising partners: Google, Meta, Microsoft and TikTok for measurement and Enhanced Conversions.
• Legal: when required to comply with law, legal process or to protect our rights and the safety of others.

We do not sell your personal information.

5. International transfers

Your information may be processed in countries other than your own, including the United States and the European Union. Where required, we put in place appropriate safeguards (such as standard contractual clauses) for such transfers.

6. Data retention

We keep personal information for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes and enforce our agreements. Marketing attribution data is retained for up to 90 days unless converted into a customer record.

7. Your rights

Depending on where you live, you may have the right to access, correct, delete, restrict or port your personal information, and to object to certain processing. To exercise these rights, email us at support@pipxpert.com.

8. Security

We use industry-standard technical and organizational measures to protect personal information, including TLS encryption in transit, encrypted database storage and restricted internal access. No method of transmission over the internet is 100% secure.

9. Children

The Services are not directed to anyone under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the latest revision. Material changes will be communicated via the Site or email.

11. Contact us

If you have questions about this policy or how we handle your data, contact us at support@pipxpert.com.